Refund Policy
At CentralLinkCommons, we strive to deliver fresh, delicious meals with every order. If you are not completely satisfied, our refund policy aims to be fair and clear to all customers who have purchased through centrallinkcommons.xyz. This policy applies to orders placed for takeout, delivery, or dine-in where applicable, and to all food and beverage items served by our pizzeria, including any non-alcoholic beverages substituted for other options upon request.
Last updated: October 1, 2024
Scope of refunds
- Eligibility: Refunds are considered for items that are incorrect, missing from the order, spoiled, cold upon delivery, or significantly below our standard quality and presentation. If you believe your order qualifies, please contact us within 7 days of delivery with order details, photos, and a brief description of the issue.
- Non-refundable: Promotional items, personalized services, or items consumed partially may not be eligible for a refund. Also, convenience fees, delivery fees, and taxes are evaluated on a case-by-case basis.
How to request a refund
- Reach out to our support team via centrallinkcommons.xyz or call +44 20 7946 0958 within the 7-day window.
- Provide your order number, delivery timestamp, and a short description of the problem. If applicable, attach photos showing the issue.
- Our team will review the claim and respond with next steps within 2 business days.
Refund methods and timelines
- If approved, refunds will be issued to the original payment method used for the order. The time frame for processing may vary by payment provider, typically 3–7 business days.
- In certain situations, we may offer store credit for future orders, a replacement item, or a partial refund corresponding to the severity of the issue.
Delivery and dining considerations
Delivery issues, such as missing items or late arrivals, are handled promptly by our team. For dine-in or pickup orders, issues related to preparation or presentation will be addressed on the spot where possible. In all cases, we aim to resolve concerns to your satisfaction while maintaining the quality standards of CentralLinkCommons.
Quality control and safety
We maintain rigorous food safety and quality control processes. If a concern relates to safety or potential contamination, please contact us immediately at +44 20 7946 0958 so we can investigate and take appropriate corrective action.
Additional information
For any questions about this policy, you may also contact us at centrallinkcommons.xyz or visit our location at 221B Baker Street, London, NW1 6XE, United Kingdom. Our team is dedicated to resolving issues promptly and professionally.